Refund and Returns Policy

Return & Refund Policy

At Hexagon Solutions, we strive to ensure your satisfaction with every purchase. If you’re not fully satisfied, we’re here to help with our hassle-free return and refund process.

Return Eligibility:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as received.
• Certain items, such as perishable goods, customized products, or sale items, may not be eligible for return.

How to Initiate a Return:

• Contact our Customer Support team to request a return authorization.
• Once approved, you’ll receive a return shipping label and instructions on where to send your package.
• Pack the item securely and include the original packaging and any accessories, manuals, or other items that came with it.

Refund Process:

• Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
• Approved refunds will be processed to your original payment method within 5-10 business days.

Shipping Costs:

• Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.
• If you received a free shipping promotion, a standard shipping fee may be deducted from your refund.

Exchanges:
If you need a different size, color, or item, please initiate a return and place a new order for the correct item.

Non-Returnable Items:

• Final sale items
• Gift cards
• Perishable goods
• Personalized items

Contact Us:
For any questions or assistance with a return, please reach out to our Customer Support team. We’re here to help make the return process as smooth as possible.